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We hope you finding the Save an Orphan website beneficial, whether you’re looking at the news, finding out about our work and our appeals, or just simply making a donation.

The use of the website and donations provided to Save an Orphan is subject to the following Terms and Conditions:

Our contract

Your use constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.

If you place an online donation with Save an Orphan, we will send you an email confirming receipt of your donation and the details of your donation. Your donation represents an offer to us to which is accepted by us when we deliver a Final Receipt.

Description of items

We will take all reasonable care to ensure that all details, descriptions and prices of donation items appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse donations where item information has been mis-published, including prices and promotions.

Your use

Save an Orphan reserves the rights to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes and in a manner, which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.


This site and the information, names, images, pictures, logos regarding or relating to Save an Orphan are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied.

In no event will Save an Orphan be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

Save an Orphan does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

Cancellation and refunds

At Save an Orphan, we work hard to ensure you have a trouble-free experience. However, we realise that sometimes errors can happen. Under charity law, charities are not permitted to refund donations, other than in specific circumstances.

However, where occasions occur when an error or oversight warrants a refund, we offer a 28-day refund policy which begins from the date you make your donation.

All refunds will be made in the same form of payment originally used for donating.

Note: Under no circumstances are cash donations refunded. We will require you to return your original receipt in order to qualify.

If you set up a direct debit or recurring payments with Save an Orphan, your payments will continue monthly. If you wish to cancel, please request to do so.

If you wish to contact us about refunds contact [email protected]


When processing your donation, you are agreeing to allow Save an Orphan to use your personal data for the purpose of processing your donation. For further information on privacy and security please see our Privacy Policy.

Copyright restrictions

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Save an Orphan.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Head Office.

Please contact our donor care team:

Telephone: +44(0)3000 999 888
Email: [email protected]

If these terms and conditions are not accepted in full, the use of this site must be terminated immediately.

Please check these terms and conditions periodically to inform yourself of any changes

Save an Orphan is a registered charity in England & Wales, Charity No: 1167943. Registered Office: Save an Orphan, c/o Dua Governance, Bradford Court, 123-131 Bradford Street, Birmingham, B12 0NS